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1. Could you offer samples for testing?
Yes, we offer free samples for testing but buyers should pay shipping costs.
2. Are you a direct manufacturer?
Yes, we are a manufacturer since 2003, over 300 staff.
3. Are the materials you use all safe? Any test for them?
Yes, they are. We always adopt safe materials with food-grade, non-toxic and free-phthalate.
4. How does your factory do regarding quality control?
We strictly follow the ISO9001 standard. Have complete IQC, FAI, IPQC, FQC processes.
5. Could you offer us a certificate verification?
Yes, we provide CE (Reach), RoHS, FDA, FCC, MSDS, IPX7 reports.
6. What are the lead time of samples and bulk orders?
Samples 1-7 working days.
Bulk order 25-45 days.
7. How about OEM/OEM?
We accept OEM orders under our customer brand. ODM orders are also welcome.
8. What payment terms are acceptable?
T/T, L/C, PayPal, Alibaba Trade Assurance Order.
9. How about packaging?
A. OPP bag defaulted.
B. Neutral English packaging.
C. Our brand packaging.
D. Customized packaging. (Need original design files)
10. What is your delivery method?
Ocean shipping. Express: DHL, UPS, FedEx, EMS, China Post. Railway.